Seller Policy

All sellers are expected to adhere to the following policies when listing products on Lifanso. Seller offenses and prohibited content can result in the suspension of your Lifanso account.

Conduct Code:

This policy requires that sellers act fairly and honestly on Lifanso to ensure a safe buying and selling experience. All sellers must.

• Provide accurate information to Lifanso and our customers at all times.
• Act fairly and not misuse Lifanso features or services.
• Not attempt to damage or abuse another Seller, their listings, or ratings.
• Not attempt to influence customer's ratings, feedback, and reviews.
• Not send unsolicited or inappropriate communications.
• Not contact customers except through Buyer-Seller Messaging.
• Not attempt to circumvent the Lifanso sales process.
• Not operate more than one Selling on Lifanso account without permission by Lifanso.

Violating the Code of Conduct or any other Lifanso policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.

Act Fairly:

You must act fairly and lawfully and may not misuse any service provided by Lifanso. Examples of unfair activities include.

• Providing misleading or inappropriate information to Lifanso or our customers, such as by creating multiple detail pages for the same product or posting offensive product images.
• Manipulating sales rank (such as by accepting fake orders or orders that you have paid for) or making claims about sales rank in product titles or descriptions.
• Attempting to increase the price of a product after an order is confirmed artificially inflating web traffic (using bots or paying for clicks, for example).
• Attempting to damage another Seller, their listings or ratings allowing other people to act on your behalf in a way that violates Lifanso’s policies or your agreement with Lifanso.

Ratings, Feedback, and Reviews:

• You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. 
• You may request feedback and reviews from your customers in a neutral manner, but may not pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews.
• Ask customers to write only positive reviews or ask them to remove or change a review.
• Solicit reviews only from customers who had a positive experience.
• Review your products or competitors’ products.

Fees Structure:

             We have the following fee structures which include Commission, Listing Fees, Selling Fees & Courier Charges. 

• 10% on an item below Rs. 9,999 /-
• 5% on an item that shows a price between Rs 10,000 To 19,999
• 2.5% on an item which shows price between 20,000 To 50,000.

(10% Charge fee is deducted from the sellers account for every purchase, extra charged fees will be refunded to  the seller’s bank account while settling the account after successful delivery)

Product Return:  

            ·       Lifanso takes full responsibility for returned items.

            ·       We take return by considering our seller's expectations.

            ·       Return request is only accepted if it does not cost to our sellers.

            ·       It will cost no fees to the sellers for returned order except when the seller send the wrong or defective product to the customer

            ·       The Seller has to pay 50% Charge fee if Lifanso finds that the seller sends the wrong or defective product to the customer.

Return & Refund Form

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Contact us on..

1800 267 8825

+919529485507

support@lifanso.com